Privacy Policy

Erick Executive Transportation Services – Northeast Florida

Your Privacy is Our Priority

At Erick Executive Transportation Services, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the data we obtain from you during your interaction with our services in Northeast Florida

Information We Collect:

  1. Personal Information: When you book a ride or interact with our services, we may collect personal information such as your name, contact details (phone number, email address), and payment information. This information is essential for processing your bookings and providing quality transportation services.
  2. Travel Information: To facilitate your travel, we may collect data related to your ride details, including pickup and drop-off locations, date and time of travel, and any specific requests or preferences you may have.
  3. Location Data: With your consent, our mobile app may collect and process location data to enhance your user experience and ensure accurate pickups and drop-offs.
  4. Feedback and Communications: We may retain information from your communications with our customer support team, including feedback, inquiries, and service-related interactions.

How We Use Your Information:

  1. Service Delivery: We utilize the information you provide to fulfill your transportation requests, including processing bookings, managing rides, and ensuring a seamless travel experience.
  2. Communication: We may use your contact information to communicate important service updates, ride confirmations, and promotional offers that may be of interest to you. You can opt-out of marketing communications at any time.
  3. Customer Support: Your information enables us to address your inquiries, resolve issues, and enhance our customer support services.
  4. Internal Analytics: We may use aggregated and anonymized data for internal analytics, enabling us to improve our services, operations, and user experience.

Data Security and Confidentiality:

We take extensive measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security protocols to safeguard your data during transmission and storage. However, please be aware that no data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Disclosure of Information:

We do not sell, trade, or share your personal information with third parties for their marketing purposes. We may share your data with trusted service providers, such as payment processors and transportation partners, solely for the purpose of providing transportation services and supporting our operations.

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Your Privacy Choices:

You have the right to access, update, correct, and delete your personal information. If you wish to exercise these rights or have any privacy-related concerns, please contact us using the information provided at the end of this policy.

Updates to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and obtain your consent if required by applicable laws.